Data Deletion Request

Last updated: March 22, 2026

Cyilis Digital Marketing is operated by PT Cyilis Negtech Famiglia (“Company”, “we”, “our”, or “us”), a company registered in the Republic of Indonesia.

This Data Deletion Policy explains how you can request the deletion of your personal data and how the Company processes such requests in accordance with applicable data protection laws, including GDPR and other relevant regulations.

1. Your Right to Request Data Deletion

You have the right to request the deletion of your personal data that we have collected and processed, subject to certain legal obligations.

This may include:

  • Personal identification information (name, email, phone number)

  • WhatsApp communication data and message history

  • Account or service-related information

  • Any other personal data associated with our services

2. How to Submit a Data Deletion Request

You may submit a request through any of the following channels:

Email:
info@cyilis.com

Website:
https://www.cyilis.com/

Phone / WhatsApp:
+62 895-3182-3656

Please include sufficient information to help us identify your data, such as your name, contact details, and the nature of your request.

3. Identity Verification

To protect your privacy and security, the Company may require verification of your identity before processing your request.

This may include:

  • Confirming your email or phone number

  • Requesting additional supporting information

4. Processing Time

Once your identity has been verified, we will process your request within 1–3 business days.

In complex cases, additional time may be required, and you will be notified accordingly.

5. Scope of Deletion

Upon successful verification, the Company will:

  • Delete or anonymize your personal data from active systems

  • Request deletion from relevant third-party service providers where applicable

6. Exceptions

We may retain certain data where necessary to:

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain essential business records

7. Third-Party Services

If your data has been shared with third-party providers (e.g., analytics tools, marketing platforms, or payment processors), we will take reasonable steps to request deletion from those providers.

However, their data handling practices are subject to their own privacy policies.

8. Data Security

We implement appropriate technical and organizational measures to ensure that your data is securely deleted or anonymized.

9. Contact Information

If you have any questions or requests regarding data deletion, please contact the Company:

Cyilis Digital Marketing
PT Cyilis Negtech Famiglia

Email: info@cyilis.com
Website: https://www.cyilis.com/
Phone / WhatsApp: +62 895-3182-3656

Mailing Address:
Jl. Pancoran Barat XIC
Pancoran Village
Pancoran District
South Jakarta
DKI Jakarta 12780
Indonesia