Privacy Policy

Last updated: March 22, 2026

Cyilis Digital Marketing is operated by PT Cyilis Negtech Famiglia (“Company”, “we”, “our”, or “us”), a company registered in the Republic of Indonesia.

This Privacy Policy explains how the Company collects, uses, discloses, processes, and protects your personal data when you access our website https://www.cyilis.com (the “Website”) and use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all users, clients, and visitors who interact with the Company through:

  • Website

  • WhatsApp (including WhatsApp Business API)

  • Email and other communication channels

  • Digital marketing services

2. Information We Collect

2.1 Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number / WhatsApp number

  • Business or residential address

2.2 Communication Data

  • Messages, inquiries, and responses

  • Customer service interactions

  • Communication history

2.3 Technical and Usage Data

  • IP address

  • Device type and browser

  • Pages visited and interaction behavior

  • Cookies and tracking identifiers

3. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Consent – when you voluntarily provide your data

  • Contractual necessity – to deliver services

  • Legal obligations – to comply with applicable laws

  • Legitimate interests – to improve services and marketing performance

4. How We Use Your Information

We use your data to:

  • Deliver and manage digital marketing services

  • Communicate with clients and prospects

  • Process transactions and billing

  • Conduct analytics and performance tracking

  • Execute marketing campaigns and remarketing strategies

  • Improve service quality and user experience

5. Use of WhatsApp and Communication Channels

The Company uses WhatsApp, including WhatsApp Business API, to communicate with users.

By contacting us:

  • You consent to data collection and storage

  • Conversations may be recorded for service improvement

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality

  • Analytics (e.g., Google Analytics)

  • Advertising and remarketing

You can control cookies through your browser settings.

7. Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

  • Service providers (hosting, analytics, marketing tools)

  • Payment processors

  • Legal authorities when required

All third parties are required to maintain data confidentiality.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction.

We ensure appropriate safeguards are implemented in accordance with applicable laws.

9. Data Retention

We retain personal data:

  • For as long as necessary to fulfill service purposes

  • To comply with legal obligations

  • For legitimate business needs

10. Data Security

The Company implements industry-standard security measures, including:

  • Data encryption where applicable

  • Secure servers and systems

  • Access control and monitoring

However, no system is completely secure.

11. Your Rights (GDPR)

If you are located in the EEA, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion (right to be forgotten)

  • Restrict processing

  • Object to processing

  • Data portability

12. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Request disclosure of personal data collected

  • Request deletion of personal data

  • Opt-out of data selling (we do not sell data)

13. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect data from children.

14. Data Deletion Requests

You may request deletion of your personal data by contacting us:

Email: info@cyilis.com
Website: https://www.cyilis.com/
Phone / WhatsApp: +62 895-3182-3656

We will process requests within 1–3 business days.

15. Updates to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be effective immediately upon posting.

16. Contact Information

For any questions regarding this Privacy Policy, please contact:

Cyilis Digital Marketing
PT Cyilis Negtech Famiglia

Email: info@cyilis.com
Website: https://www.cyilis.com/
Phone / WhatsApp: +62 895-3182-3656

Mailing Address:
Jl. Pancoran Barat XIC
Pancoran Village
Pancoran District
South Jakarta
DKI Jakarta 12780
Indonesia